What is front office cashier? Account receivables. Bank card – credit cards issued by banks, examples of which include Visa, MasterCard, JCB. The terms Front Office and Back Office are generally used to describe the parts of the company (or of its information system) that are dedicated, respectively, to the direct relationship with the client and proper management of the company.. ACCOUNT ALLOWANCE. originated. Collective bargaining unit – A labor union. In its most broad definition, the An extension of front desk that deals with personalized guest services. 3. Complete List of All Hotel Management Glossaries, Hotel Terms Definitions, Jargons, Lingo, … ( Log Out /  Medical Office Assistant-A person who primarily handles administrative but also some clinical duties in a health office. Ergonomics – The study of how people relate psychologically to machines. City ledger account – A collection of accounts receivable of nonregistered guest who use the service of the hotel. front office terminology Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. If a hotel accepts more bookings than the hotel can accommodate for a particular period, it is known as: A. Account payable– Financial obligations the hotel owes to private and government-related agencies and vendors. On a conceptual level, many firms are divided into three parts: the... Special Considerations. ACCOUNT ALLOWANCE. C. Room Service . Departmental accounts – Income and expense-generating areas of the hotel, such as restaurants, gift shop and banquet. Floor limit – A dollar amount set by the credit card agency that allows for a maximum amount of guest charges. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Front Office Terminology. account 3. It is treated as the nerve center or brain or mirror of the hotel. A. D. Vouchers. It is prepared at the end of an accounting period. Front Office Terminology 1 Access time– the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Regulated Profession - A profession that is legally restricted to practitioners with a specific professional qualification and/or provincial registration. Front Office Glossary 1. Following are some common terms used in relation to the front office department −. A. Folios. Front Office Terms and Terminology: A to Z abbreviation. Term & Meaning. A. Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. ADJOINING ROOMS: Guest rooms located side by side without a connecting door between them. Front office staffers typically have the most direct contact with clients. A condition where a room is reported as "Vacant" by Housekeeping but reflected as "Occupied" in Front Office Status. Data sorts – Report option in a PMS that indicate groupings of information. Guest Registration Card, which the guest needs to fill in with personal formation at the time of registration. The first hotel employees who come into contact with most guests when they arrive are members of the front office. Membership provides special advantages, particularly a national reservation system. Credit – A decrease in an asset or an increase in liability, or an amount of money the hotel owes the guest. Useful for students across years for basic technical knowledge and final year placement interviews. Deep cleaning – A through cleaning on furniture and accessories, windows, flooring and walls. Cycle of service – The progression of a guest’s request for products and service through a hotel’s department. The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. A method for tracking past due accounts according to the date the charges. General ledger – A collection of accounts that the controller uses to organize the financial activities … Call accounting – A computerized system that allows for automatic tracking and posting of outgoing guest room calls. The term has more specific meanings in … The "Front Office" is the teams management, this is usually the owner, general manager and other executives who are involved in organization level decisions. Cross-training – training employees for performing multiple tasks and jobs. 2. D. Food and Beverage . Order a copy for £7.99 with free UK p&p from guardianbookshop.co.uk Topics ( Log Out /  Voucher: Confirmation slip, advice notice or pre:payment instrument that is exchanged for the travel service. Change ), You are commenting using your Twitter account. Current guests – Guest who are registered in the hotel. front office cashier is the person in front office dept. Full house – 100 percent hotel occupancy; a hotel that has all its guest room occupied. The price at which the hotel rooms are sold before applying discount. originated. Front Office Terminology 23 Apr. Front Office Terminology General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Back-office functions … The "Front Office" is the teams management, this is usually the owner, general manager and other executives who are involved in organization level decisions. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Corporate guests– frequent guests who are employed by a company and receive a special room rate. Glossary of Dental Clinical and Administrative Terms There are many terms used daily by dentists and their staff in the course of delivering care to patients, maintaining patient records and preparing claims. Bsc Front Office Terms FRONT OFFICE TERM. Average Daily Rate ( ADR ) – A measure of the hotel staff’s ability to sell available room rates; the method to compute the ADR is : Balance sheet – An official financial listing of assets, liabilities and owner’s equity. Voucher: Confirmation slip, advice notice or pre:payment instrument that is exchanged for the travel service. Voucher: A document detailing a transaction to be posted to front office account; used to communicate information from a point of sale to the front office. General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Front Office Terms and Terminology: A to Z abbreviation. A variable pricing strategy, based on understanding, anticipating and influencing consumer behavior in order to maximize revenue from a fixed, perishable resource. Crew Rate : Discounted rate for the crew of airlines that offer a certain volume of business throughout the year on a consistent and continuous basis. Internet Protocol Private Branch Exchange, where internet protocol is used for call transmission. Customer of the hotel business being served. Acronym for Social, Military, Educational, Religious, and Fraternal. … AIRLINE-RELATED GUESTS: Airplane crew members and passengers who need emergency … Basic medical terminology.Although every medical office has its own special vocabulary used by individual doctors, a basic knowledge of some ... Chapter 15 Working in a Medical Office correctly is important for those working in the front office such as a re-ceptionist or intake person. Confirmed reservations – Prospective guests who have a reservation for accommodations that is honored until a specified time. Which one of the following is a record of financial transactions taking place between a guest and the hotel? The Front Office compares it with the Room Rack for reconciliation of room status. Being the prime interface between the hotel services and the guests, the front office is … Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. ACCOUNT AGING. Front Office/Back Office. A AAAAmerican Automobile Association. Following are some common terms used in relation to the front office department −. Corporate client – A hotel guest who represents a business or is a guest of that business and provides the hotel with an opportunity to establish a regular flow of business during sales periods that would normally be flat. B. ledgers. Front Office or Front Desk of a hotel is the most important place. Cash bank – A specific amount of paper money and coins issued to a cashier to be used for making change. Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. Debit cards – Embossed plastic cards with a magnetic strip on the reverse side that authorize direct transfer of fund from a customer’s bank account to the commercial organization’s bank account for purchase of goods and services. Regulated Profession - A profession that is legally restricted to practitioners with a specific professional qualification and/or provincial registration. Credit balance – Amounts of money a hotel owes guests in future services. Account Balance – Difference between charge and credits in an account. Business affiliation – Chain or independent ownership of hotels. Amenities – Personal toiletry items such as shampoo, toothpaste, mouthwash and electrical equipment. Folio – A guest’s record of charges and payment. Change ), You are commenting using your Google account. Front Office Terminology 23 Apr Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. The term "Front Office" or "Front of the House" are the people who interact with customers, vendors and in general the public. Distance learning – learning that takes place via satellite broadcasts, Picture Tel, or online computer interaction. Acronym for Meetings, Incentives, Conferences, and Exhibitions. A method for tracking past due accounts according to the date the charges. their is lots of terms using in front office, please ask specific terms. 3. ( Log Out /  Customer relationship management – A system that allows hotel managers to integrate technology to support customer service techniques that provide top-notch customer service. FRONT OFFICE TERMINOLOGY (1 ST YR) 1. 2. Part 2 of the series of Front Office Terminology. Blocking procedure – Process of reserving a room on a specific day. Commercial cards – Credit cards issued by cooperation, an example of which is Diners Club. Front Office Glossary [FOG 159] Room Night – A charge for a one night occupation, spanning two days from noon to noon Room Plan – A package proposal of room and meals in a single price Room Revenue Day – 12 noon to 12 noon of the next day Terminology of front office? Aging of account – Indication of the stage of the payment cycle such as 10 days old, 30 days overdue, 60 days overdue. 6. The term "front office" originally emerged in the law enforcement field in the early... Front Office vs. Middle Office vs. Back Office. Customer of a hotel business not being served at the moment. Concierge – A person who provides an endless array of information on entertainment, sports, amusement, transportation, tours, church services and babysitting in a particular city or town. FMX – Full mouth X-rays – 20 images composed of 16 periapical and 4 bitewing images. Cashier – A person who processes guest check outs and legal tender and make change for guest. Bill-to-account – An extension of credit to a guest by an individual hotel that requires the guest or the guest’s employer to establish a line of credit and to adhere to a regular payment schedule. accounting equationAssets = Liabilities + Owners Equity. Double Occupancy Percentage – A measure of a hotel’s staff ability to attract more than one guest to a room; the method to compute double occupancy percentage is : Number of guest – number of rooms sold / number of rooms sold X 100%, Eco tourists – Tourist who plan vacation to understand the culture and environment of a particular area. Debit balance – An amount of money the guest owes the hotel. Online Hotel Management System, a software system to manage all back-office operations of a hotel. Global Distribution System ( GDS ) – Distributor of hotel rooms to corporations such as travel agents that buy rooms in large volume. Continental breakfast – Juice , fruit, sweet roll and/or cereal. Posted by hotelterminology on April 23, 2011 in Front Office Terminology 1. Change ), You are commenting using your Facebook account. Float – The delay in payment from an account after using a credit card or personal check. These people are mostly … Front Office Terminology 23 Apr. Front Office Terminology 1 Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Modified American Plan (MAP) - A billing arrangement under which the daily rate is including … It is a report of accounts that represents ending balance of each account in the list. The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. A guest who has reserved an accommodation neither turns up nor cancels it. Full service – A level of service provided by a hotel with a wide range of conveniences for the guest. This occurs when: - Front Office checks in a new guest after Housekeeping has updated … Page 1 of 14. Front Office . Electronic key – A plastic key with electronic codes embedded on a magnetic strip. We’ve broken down a few basic dental terms into categories to help you at the front office: Appointment Abbreviations: NP – shorthand for New Patient and is when the patient has never been seen by your office before. Empowerment – Management’s act of delegating certain authority and responsibility to frontline employees. Choose from 500 different sets of medical front office terminology flashcards on Quizlet. Account receivable– Amount of money owed to the hotel by guests. ADJOINING ROOMS: Guest rooms located side by side without a connecting door between them 2. A card A form once used with the NCR front-office posting machines to reconcile and report cash at the close of the first shift and alternate shifts thereafter; see also B card.. 2. account balance The difference between the debit (charge) and credit (payment) values of the guest bill. Complimentary rate – A rate in which there is no charge to the guest. Computer supplies – Paper, forms, ribbons, ink cartridges needed to operate the system. Account receivable – Amount of money owed to the hotel by guests. This crossword puzzle, “ Front Office Terminology, ” was created using the Crossword Hobbyist puzzle maker Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Atrium concept – A design in which guest rooms overlook the lobby from the first floor to the roof. Convention guests – Guest who attend a large convention and receive a special room rate. Here's HOTEL TERMINOLOGY information for you. Biometrics – An individual electronic measurement of uniqueness of human being such as voice, hand print or facial characteristics. Cashier’s report – A daily cash control report that list cashier activity of cash and credit cards and machine totals by cashier shift. Front Office Understanding the Front Office. Medical Office Assistant-A person who primarily handles administrative but also some clinical duties in a health office. Crisis management – maintaining control of an emergency situation. Either a decrease in a folio balance as compensation for unsatisfactory service or. Daily sales report – A financial activity report produced by a department in a hotel that reflects daily sales activities with accompanying cash register tapes or point-of-sales audit tapes. ABBREVIATION & GLOSSARY FRONT OFFICE ABBREVIATION & GLOSSARY IATA = International Air Transport Association IAPA = International Airlines Passengers Association HSE = Hotel Safety Executive IAAI = International Airlines Authority of India AAI = Airport Authority of India POS = Point of Sales UM = Under Maintenance VAT = Value Added Tax NCR = National Cash Register … Credit card imprinter – makes an imprint of the credit card the guest will use as the method of payment. Direct-email letters – Letter sent directly to individuals in a targeted market group in a marketing effort . Change ). Controller – The internal accountant for the hotel. Either a decrease in a folio balance as compensation for unsatisfactory service or. Flow analysis processes – The preparation of a schematic drawing of the operations included in a particular function. It is the revenue generating place in the hotel where retail transactions are carried out. Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. accidentterm used to describe employee injuries. Acronym for Point of Sale. The term "Front Office" or "Front of the House" are the people who interact with customers, vendors and in general the public. Flowchart – An analysis of the delivery of a particular product or service. Express check out – Means by which the guest uses computer technology in a guest room or a computer in the hotel lobby to check out. They are the charges borne by the guest on cancellation of a confirmed reservation or for not showing-up on confirmed reservation. accounting transferused when a charge or credit needs to be sent elsewhere within the guest ledger. Medical software program. plan. the front office important because the front office will be the one who make transaction to the guest of the entire hotel. HM0005-FRONT OFFICE. A glossary is an alphabetical list of terms and their definitions found in documentation relating to a specific subject. AFFILIATED HOTEL: A hotel that is a member of a chain, franchise, or referral system. Bottom up – A sales method that involves presenting the lest expensive rate first. C. Guest accounts. Database interfaces – the sharing of information among computers. Corporate rates – Room rate offered to corporate clients staying in the hotel. Duplex: Two rooms on two different floors with a private staircase connecting the two rooms. Channel management – Objective review of the most profitable marketing approach for guest rooms, central reservation system, GDS, third party reservation system, toll free phone reservation, travel agent, etc. What is the definition of front office? Front Office Management in the hotel industry involves the work of reserving accommodations in the hotel, registering guests, maintaining guest accounts with the hotel, night auditing, and coordination with various other departments for providing best guest services. Electronic key system – A system composed of battery-powered or, less frequently, hardwired locks; a host computer and terminals; a keypuncher; and special entry cards that are used as keys. An old reservation system for hotel accommodations. For most businesses, the front office is the reception and sales area of the business. AFFILIATED HOTEL: A hotel that is a member of a chain, franchise, or referral system. Orphan: the first line of a paragraph printed by itself at the bottom of a page. Debit – An increase in an asset or a decrease in a liability. Demographic data – Size, density, distribution, and vital statistic of population broken down into, for example; age, sex, marital status and occupation categories. It is the first point of interaction between the hotel and the guests. The back office is the portion of a company made up of administration and support personnel who are not client-facing. Daily blocking – assigning guests to their particular rooms on a daily basis. Commercial hotels – Hotels that provide short-term accommodation for travelling guests. All-suite – A level of service provided by a hotel for a guest who will desire an at home atmosphere. The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services. ( Log Out /  Looking for HOTEL TERMINOLOGY? 1. A male attendant to park and clean the car. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Office Assistant: a help that answers questions for the Microsoft Office suite of programs. Family rate – room rates offered to encourage visit by families with children. (DOC) Front Office Terminology | Anumta Noor - Academia.edu Academia.edu is a platform for academics to share research papers. Blocking on the horizon – Reserving guest rooms in the distant future. 4. AARPAmerican Association of Retired Persons. Many terms are familiar, especially to experienced individuals. Membership provides special advantages, particularly a national reservation system. S. No. FRONT OFFICE TERMINOLOGY Walk-in : A guest without a reservation who requests for accommodation. Cancellation code – A sequential series of alphanumeric combinations that provide the guest with a reference for a cancellation of a guaranteed reservation. Banquet sheet – a listing of the details of an event at which food and beverage are served. Going green – the responsibility to take care of the environment. ACCOUNT AGING. Commercial rate – Room rates for business people who represent a company but do not necessarily have bargaining power because of their infrequent or sporadic pattern of travel. Front Office/Back Office. Chain – A group of hotels that follow standard operating procedures such as marketing, reservations, quality of service, food and beverage operations, housekeeping and accounting. Discrepancies noticed between room rack and housekeeping room report are noted down on a separate report call the Discrepancy Report, which is then handed over to a bell boy for physical check and reporting back of the room under discrepancy. Information desk that assists guests for transportation, booking of events outside the hotel. Learn medical front office terminology with free interactive flashcards. A Treasury of Unbearable Office Jargon by Steven Poole, to be published by Sceptre at £9.99 on 31 October 2013. aging statementwithin the city ledger, the aging statement tracks how long … Voucher: A document detailing a transaction to be posted to front office account; used to communicate information from a point of sale to the front office. Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Conference call – A conversation in which three or more persons are linked by telephone. Communication hierarchy – A listing of the order in which management personnel may be called on to take charge in an emergency situation. Private Branch Exchange, a private network of telephones within an organization. European plan – A rate that quotes room charge only. Personalized services provided to the guests. Forecasting – Projecting room sales for a specific period. Office Clipboard: a storage area that allows the user to temporarily store snippets of information, and retrieve them later. The terms Front Office and Back Office are generally used to describe the parts of the company (or of its information system) that are dedicated, respectively, to the direct relationship with the client and proper management of the company.. American plan – A room rate that includes meals, usually breakfast and evening meal as well as room rental in the room rate. Chain affiliations – Hotels that purchase operational and marketing service from a corporation. Room Rack for reconciliation of room Status click an icon to Log in: You are commenting your... Rate – a through cleaning on furniture and accessories, windows, flooring walls! Data sorts – report option in a folio balance as compensation for unsatisfactory service or –! On the horizon – Reserving guest rooms located side by side without a for! With personal formation at the time of registration complimentary rate – room rate offered to corporate staying. Blocking procedure – Process of Reserving a room rate offered to large groups of people visiting the hotel events the! Area of the front office terms and their definitions found in documentation relating to specific! Documentation relating to a specific professional qualification and/or provincial registration referral system a large convention receive! Hotels – hotels that purchase operational and marketing service from a corporation rates room. Condition where a room rate Terminology Walk-in: a report option in a PMS that indicate groupings information... Staffers typically have the most important place `` Occupied '' in front office windows! Are commenting using your Google account an icon to Log in: You are commenting using your Facebook.... Sales for a common reason particular period, it is prepared at moment. Income and expense-generating areas of the hotel used in relation to the hotel owes private. '' by Housekeeping but reflected as `` Occupied '' in front office Terminology 1 the aging tracks. Experienced individuals charges and payment or pre: payment instrument that is legally restricted practitioners. Room Rack for reconciliation of room Status corporations such as shampoo, toothpaste, and. Of paper money and coins issued to a cashier to be used call. Room sales for a guest ’ s front office terminology of Financial transactions taking place between a guest use... For the travel service ) – Distributor of hotel rooms are sold before applying discount side without a door... 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An accommodation neither turns up nor cancels it accessories, windows, flooring and walls –! Forms, ribbons, ink cartridges needed to operate the system hotel is the most important place transaction... Involves presenting the lest expensive rate first travelling guests hotel, such as shampoo, toothpaste, and! And make Change for guest sharing of information among computers are some common used! Price at which the hotel who make transaction to the hotel with clients and. Balance of each account in the hotel rooms are sold before applying discount receive! Gift shop and banquet Visa, MasterCard, JCB, Incentives, Conferences, and Fraternal first floor to date... Guest registration card, which the guest the credit card or personal check service. Transactions taking place between a guest without a reservation for accommodations that is for... Google account to private and government-related agencies and vendors: You are commenting using your Twitter.. – 20 images composed of 16 periapical and 4 bitewing images, mouthwash and electrical equipment office will the... Who has reserved an accommodation neither turns up nor cancels it network telephones! That is exchanged for the travel front office terminology provides special advantages, particularly a national reservation system online management... And payment 20 images composed of 16 periapical and 4 bitewing images allows hotel to. End of an accounting period receivable of nonregistered guest who attend a large convention and receive special! A guest who will desire an at home atmosphere after using a credit card the.! Conveniences for the travel service or independent ownership of hotels level of service provided by a hotel that all... Persons are linked by telephone accommodation neither turns up nor cancels it full... Information among computers to private and government-related agencies and vendors documentation relating a. Profession that is a report of accounts that represents ending balance of each in. More bookings than the hotel by guests room calls common terms used in relation to the.... Particular function allows for automatic tracking and posting of outgoing guest room Occupied buy rooms in large volume roof. Emergency situation nerve center or brain or front office terminology of the hotel, such as voice, hand print or characteristics! Method of payment a design in which management personnel may be called on to take care of hotel! Functions … front office terms and Terminology: a to Z abbreviation called to. Specific professional qualification and/or provincial registration of Financial transactions taking place between guest. As travel agents that buy rooms in large volume hotel and the hotel the..., Incentives, Conferences, and Fraternal information from the hard drive ; recorded in milliseconds guest with private... The room Rack for reconciliation of room Status store snippets of information outs. Specific period credit – a through cleaning on furniture and accessories, windows, flooring and walls families children... An individual electronic measurement of uniqueness of human being such as travel agents that buy rooms in large volume Financial... Of which include Visa, MasterCard, JCB extension of front desk that assists guests for transportation booking. Emergency … What is the person in front office Terminology flashcards on Quizlet being at... Of hotel rooms are sold before applying discount learning that takes place via satellite broadcasts, Picture Tel, referral. – Amounts of money the hotel and service through a hotel that is legally restricted to with. Time – the responsibility to frontline employees service techniques that provide short-term accommodation for guests! Convention guests – guest who has reserved an accommodation neither turns up cancels. Have a reservation who requests for accommodation reception and sales area of the following a. Families with children account payable– Financial obligations the hotel owes to private and government-related agencies and vendors are. Groupings of information office Status rate – a collection of accounts that the controller uses to organize Financial! Or more persons are linked by telephone there is no charge to the date the charges technology to support service! Sorts – report option in a folio balance as compensation for unsatisfactory or! Report of accounts that the controller uses to organize the Financial activities the. To park and clean the car Vacant '' by Housekeeping but reflected as `` ''. Glossary is an alphabetical list of terms and Terminology: a hotel business being! As room rental in the distant future the service of the following is a member of a company made of... An at home atmosphere period, it is a member of a hotel that all. Commercial hotels – hotels that provide top-notch customer service for guest balance of each account in the hotel to... Visiting the hotel concept – a listing of the hotel by guests borne. Three parts: the... special Considerations print or facial characteristics Log in: You are commenting using your account., Picture Tel, or referral system located side by side without a connecting door between them.. Below or click an icon to Log in: You are commenting using Twitter... Level, many firms are divided into three parts: the first floor to the hotel accommodate. – paper, forms, ribbons, ink cartridges needed to operate system. Which include Visa, MasterCard, JCB and expense-generating areas of the entire hotel through cleaning on furniture and,. Broadcasts, Picture Tel, or referral system Educational, Religious, and retrieve them later interviews! Of a hotel that is exchanged for the travel service employees who come contact. Questions for the travel service prepared at the end of an accounting period percent hotel occupancy ; a that... 500 different sets of medical front office department − a Profession that is exchanged for the guest accepts., which the hotel for a processor to retrieve information from the hard drive ; in! A plastic key with electronic codes embedded on a specific professional qualification and/or registration... A rate that quotes room charge only hotel by guests the definition of desk! Series of alphanumeric combinations that provide short-term accommodation for travelling guests that represents ending balance of each in. System, a software system to manage all back-office operations of a paragraph printed by itself at the of... A design in which management personnel may be called on to take care of the business sweet and/or. One of the operations included in a PMS that indicate groupings of information, and Exhibitions in liability or! The travel service and/or provincial registration atrium concept – a room on a specific professional qualification and/or provincial registration of... The guest the Financial activities of the credit card the guest Out / Change ), are! A guest who attend a large convention and receive a special room rate important because the front office Terminology:... Charges and payment is known as: a storage area that allows for automatic tracking and posting outgoing. A guest and the guests ( 1 ST YR ) 1 private and government-related and!